Shipping Policy
Shipping Policy for Zenith Nutraceuticals
Effective Date: 5/24/2023
Thank you for choosing Zenith Nutraceuticals. This Shipping Policy outlines important information regarding the shipping and delivery of products ordered through our website, zenithnu.com. By placing an order, you agree to the terms and conditions set forth in this policy.
Order Processing Time
1.1 We strive to process and ship all orders promptly. Our standard order processing time is 14 business days. Please note that this time frame may vary during peak seasons, holidays, or promotional periods.
Shipping Methods and Carriers
2.1 We offer various shipping methods to ensure flexibility and convenience. The available shipping options will be presented to you during the checkout process. The shipping methods may include but are not limited to:
Standard Shipping: Delivery within 21 business days.
Express Shipping: Expedited delivery within 14 business days.
Overnight Shipping: Next-day delivery for eligible orders placed before 12 PM EST.
2.2 We work with reputable shipping carriers to deliver your orders safely and efficiently. The specific carrier used for your shipment will depend on factors such as your location, the shipping method selected, and the nature of the product being shipped.
Shipping Fees
3.1 The shipping fees for your order will be calculated based on various factors, including the destination, shipping method, order weight, and dimensions. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
Tracking and Order Status
4.1 Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment. You can access this information through your account on our website or by using the carrier’s tracking service. Please note that tracking information may take some time to update after the shipment has been dispatched.
4.2 You can also check the status of your order by logging into your account on our website. The order status will indicate whether the order is being processed, has been shipped, or has been delivered.
International Shipping
5.1 We offer international shipping to select destinations. The availability of international shipping and the applicable shipping fees will be determined during the checkout process based on your shipping address and the products in your order. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. The recipient is responsible for any, and all, additional charges incurred.
Shipping Restrictions
6.1 Some products may have specific shipping restrictions due to legal or logistical reasons. These restrictions may include limitations on shipping to certain locations, shipping methods, or the types of products that can be shipped. If any restrictions apply to your order, they will be communicated to you during the checkout process.
Delivery Issues and Claims
7.1 We strive to ensure that your orders are delivered accurately and in a timely manner. However, in the event of any delivery issues, such as lost or damaged packages, please contact our customer support team within 7 days of the expected delivery date. We will work with you to resolve the issue promptly and to the best of our ability.
Change of Shipping Address
8.1 If you need to change the shipping address for an order that has already been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that changes may not be possible if the order has already been shipped or is in the final stages of processing.
Contact Us
9.1 If you have any questions, concerns, or requests regarding our Shipping Policy or our shipping practices, please contact us at contact@zenithnu.com